Posted: Thu, May 12, 2022

Harrisburg, PA job

Phone Number: 7175641700


Job Title: Retail/Farm Coordinator
Location: Central Pennsylvania Food Bank – Harrisburg, PA
Reporting Relationship: Senior Retail Donation Manager

Position Summary: The Retail/Farm Coordinator (RFC) is responsible for the identification, development, training, and recognition of new and existing retail donors and agency partners. This would include, but not be limited to, attending store meetings and store training sessions; monitoring and reporting donation progress to store managers, district managers and program coordinators where applicable; and managing relationships with qualified agencies. The position will report directly to the Senior Retail Donation Manager (SRDM) and may work and travel throughout the Central Pennsylvania Food Bank’s (CPFB) 27-county service territory – but will also be assigned specific counties for which this position will be directly responsible for developing and maintaining retail and farm relationships. The role of the RFC is to strengthen relationships with our agency partners, donors, and farmers, to establish accountability and protocols for donations, and to ensure that both donors and agency recipients follow established CPFB and Feeding America (FA) guidelines and procedures.

This position will also work directly with the Agriculture Acquisition Manager (AAM) to secure agricultural products of all types to go directly to the agency partners through donations and some limited reimbursements to the farmers. This would include, but is not limited to, finding, visiting, and retaining agricultural partners, farmers, farmers markets, co-ops, auctions, etc., by evaluating and cultivating relationships to expand fresh products going directly to the CPFB partners. This aspect of the RFC position is focused on outside “sales” and travel throughout a specific defined region within the CPFB’s 27-county service territory. Strong decision-making and negotiation skills are required.

Job Accountabilities:
• Implement training, oversight, and direction of the Retail Donation Program to ensure that the program is operating efficiently, with an emphasis on food safety. This will require in-person visits, making calls, and follow up emails to both partners and donors in the assigned region within the CPFB’s 27-county service territory.
• Monitor donation process at a retail level, to ensure food is being handled safely and procedures are being followed by all parties involved.
• Review and maintain primary database and generate regular reports to assess donors and recipients, to strengthen relationships and increase donations.
• Represent the CPFB at agency and retail donor site visits, events, and conferences to provide donor recognition and to help advance the CPFB’s food donation programs and partnerships.
• Implement specific donor-based strategies to increase poundage in targeted foods-to-encourage categories to include underperforming retail partners and all other food donors.
• Maintain and update the store donation toolkit for each retail banner to be used during on-site visits.
• Create and implement a local food donor recognition program. Update and maintain the program as changes and opportunities are presented. The donor recognition program would include, but not limited to, local food donors and the FA National Retail Account campaigns.
• Prepare and distribute program support materials for partner agencies and donors.
• Ensure that participating agencies are adhering to our Retail Donation Agreement and all Feeding America compliance requirements.
• Travel 3-5 days per week on average (locally), with a targeted 3-5 donor and agency visits daily throughout the regional service territory.
• Cultivate existing agricultural relationships including visiting and staying in contact with local and regional growers, producers, packers, auctions, farmers’ markets, processors, and others within the assigned CPFB service territory.
• Identify and evaluate new agricultural acquisition prospects as needed or directed, including researching the donor, establishing a relationship with the donor, and providing follow-up accordingly.
• Use discretion in analyzing and evaluating new opportunities for food donation, pursuing those sources, and developing and strengthening the relationships for the growth of the various agricultural programs including PA Agricultural Surplus System (PASS) and the FARM Grant program at the direction of the Agriculture Acquisition Manager.
• Understand the capabilities of the agency partners within the assigned regional territory as to be able to match an agency partner directly with available fresh farm donations.
• Promote the mission of CPFB to local grower associations, food industry groups, donors, vendors, etc., through marketing materials and attendance at conferences and industry events to increase awareness and develop new connections for CPFB.
• Demonstrate solid public speaking willingness, presentation skills, capacity building, and communication skills (both oral and written).
• Prepare weekly and/or monthly activity reports on retail donor activities, agency visits and opportunities and agricultural interactions conducted, and provide program updates to the SRDM and AAM.
• Become familiar with the CPFB’s inventory database, the donor receipting process, and participate in collecting, analyzing, and reporting data on all food sourcing activities.
• Maintain a positive attitude and professional relationship towards all food donors, partner agencies, and colleagues.
• Support special events as necessary.
• Perform other duties as assigned.
Education and Experience:
Education: A college degree preferred or two – three years’ comparable sales and marketing experience.

• A minimum of 2-3 years’ experience in a sales position or equivalent experience is desired.
• Experience in the retail grocery industry, food industry or farming or agricultural experience desired and non-profit or food bank experience is a plus.

Knowledge, Skills, and Abilities:
• Passion for the Food Bank’s mission and core values.
• Ability to understand and work with the diverse dynamics of a non-profit as well as multi-cultural populations.
• Sensitivity to diversity, and the ability to work with people of different nationalities, ethics, origins, and socioeconomic levels is essential.
• Possess honesty, integrity, and a commitment to the CPFB’s mission.
• Ability to work as part of a high-performance team and be a strong team player.
• Must have professional demeanor with the ability to work cooperatively and independently across all levels of the organization.
• Passion for customer service excellence (internal and external), professional etiquette, personal boundaries, and the ability to maintain confidentiality.
• Must be friendly, outgoing, have a positive attitude and be comfortable speaking to people in public and on the telephone.
• Must be detail oriented with the ability to work independently, plan, prioritize, take initiative, resolve problems, and meet deadlines.
• Must be reliable with high integrity and strong work ethic.
• Exhibit strong verbal, written, analytical, presentation, planning, time management, and organizational skills. Ability to write, edit, and proofread correspondence and presentation materials for accuracy and style.
• Possess effective negotiation and problem-solving skills.
• Maintain a positive attitude and professional relationship towards all food donors, partner agencies, and colleagues.
• Able to multi-task, quickly switch gears, and adapt well to change.
• Even temperament, doesn’t fluster easily.
• Present and maintain a professional food bank image at all times.
• Ability to work evenings, early mornings, and weekends as the job requires.
• With the use of a food bank vehicle, ability to travel 3-5 days per week within the specified region of our 27-county territory.
• Must be able to work remotely part of the time, with suitable internet access and workspace.
• Ability to work in a fast-paced environment.
• Ability to attend departmental and all-staff meetings as directed, staying informed of ongoing changes in departmental operations and overall organization.
• Knowledge of the organization’s computer software and systems, including Microsoft Office Suite, department-specific software systems, telecommunications, and internet applications.
• Ability to operate standard office equipment (machines, tools, and devices) used in performing only the essential function include computer and related equipment, typewriter, calculator, photocopier, fax machine, and telephone.
• Must be trustworthy, as may be exposed to sensitive, complex, or confidential information from retail or farm donation partners.

Physical Requirements or Licenses:
• A valid driver’s license with history of a good driving record; access to a viable and dependable transportation are a must.
• Ability to travel that may include consecutive overnight stays, very early morning travel, and traveling by car, bus, and airplane.
• ServSafe Manager Certification or commitment to becoming ServSafe Manager Certified within the first year.
• Conditions may include working outside in inclement weather, working closely with others, working alone, and working protracted or irregular hours.
• Visits to farms, processing plants, auctions, and other agricultural sites will be required and will include all types of weather and ground conditions.
• Must be able to occasionally lift and/or move up to 30 pounds.
• The CPFB work environment is moderately loud.